Network as a Service

Meter offers a full-stack, enterprise-grade network.

What's included

Meter Hardware

Designed in-house.

Ready to ship.

Meter Security Appliance

Experience premium performance, enhanced observability, and ironclad security on Meter’s centralized platform for monitoring, managing, and enforcing policies across your network.

Manufacturer

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MultiWAN

Leverage your primary and failover ISPs at once. MultiWAN improves network reliability, reducing service interruption if one ISP goes down and increasing capacity by splitting ISP traffic.

Switching

Experience unprecedented control and performance with your switch’s digital twin.

Manufacturer

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Meter Switch Platform

Virtualization and digital twin capabilities provide improved flexibility, visibility, and configurability, powered by the next generation in Meter switches.

Wireless

Experience high-speed performance, elastic scalability, and flexible adaptability for any and all complex enterprise environments.

Manufacturer

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Wi-Fi 6 enabled

802.11ax improves speed, efficiency, and reliability, especially in high density environments.

Platform

Our firmware, operating systems, and security are developed to provide visibility, configurability, and interoperability — enabling customers to proactively develop custom network solutions for their businesses.

Scheduled upgrades

Incident Notification Integration

Alerting

Observability, Monitoring, and Security

Customer Dashboard

Single Sign-on + Role-based

Multi-site Hub

Authentication

Management and Orchestration

Connect (ISP procurement)

Operations + Inventory Dashboard

API

Authorization

Management Plane

Observability Pipelines

Cloud
DNS security

Configuration Validation

Logs

Authentication
Management

Configuration Datastore

HA Times Series Datastore

Cloud / Backend

Secure Encrypted Tunnels

Virtualization Layer

Control Plane

WPA3

UPS Monitoring

Remote Power Management

Spectral Analysis

Captive Portal

Rate Limiting

Enhanced Roaming

Auto Channel + Power

DNS security

802.1X

DHCP + DNS

SD-WAN + WAN HA

IPSec

Site to Site (Auto VPN)

Client VPN

QoS (future)

VLAN

Dynamic VLAN

Firewall

Auto Configuration System

Network Operating System (NOS)

Controller Operating System

(COS)

Switch Operating System

(SOS)

Wireless Operating System

(WOS)

Data Plane

Performance / Fast path

ASIC

Security Appliances

Switches

Access Points (Wi-Fi)

Observers

Webhook

Logging

High Availability

Power (PDU)

Cloud

On-prem

Meter Command

Use natural language to operate and generate network dashboards for rapid resolution and configuration.

Learn more

Meter Dashboard

Transform chaos into clarity. With Meter Network, all of your applications are unified in a single, seamless interface.

Get a demo

Learn more

Dashboard feature

End-to-end secure tunnel infrastructure

VPN

Network management

Analytics

Metrics

Unified operating system: NOS

Network topology

DNS security

Network

2700 18th St

Insights

Network

Clients

Logs

Hardware

Security appliances

Switches

Access points

Network-wide

ISPs

VLANs

Routing

Captive portal

Firewall

Rules

DNS security

Rate limiting

Port forwarding

Wireless

SSIDs

Design

Topology

Secure tunnels

Client VPN

················

Insights

Filters

Primary

Last 24 hours

Active clients

All SSIDs

Client count

1,000

500

24 hours

12 hours

Now

ISP quality

100%

24 hours

12 hours

Now

ISP throughput

Download rate

Upload rate

1 Gbps

0.5 Gbps

0 Gbps

24 hours

12 hours

Now

Stats

Security appliance

2/2

Access points

80/80

ISP quality

100%

Ping test

Determine if the network can reach a remote host and measures the round-trip request time. The host must be an IP address.

Run a test

AT&T

8.8.8.8

Success rate

100%

Round-trip average time

The ping test was successful!

Operations

Meter provides end-to-end services.

From ISP procurement and network design to cabling, hardware installation, and management of your network.

Kickoff

The Meter operations team will meet with you to plan the installation. We will set a call to review logistics and your technical requirements.

ISP procurement

Meter can work with your existing ISP or find the best providers to meet your bandwidth needs. We’ll negotiate rates on your behalf and handle all ISP customer support for a smooth installation. We are ISP agnostic and partner with every local ISP.

Site survey and network design

Meter will perform a site survey to understand the space and existing infrastructure. Our engineers will create network designs to ensure the best performance and reliability.

Installation

Option to have Meter run low-voltage cabling and install our hardware, which we will ship on-site in advance.

Same-day testing & configuration

Once Meter’s hardware is installed, Meter will set up your network same-day and validate it. For a network cut-over, your old equipment will be left in-place until this step is completed.

Meter Installer App

Support

Meter provides dedicated support 24 hours a day from Monday through Friday via email and our ticketing portal at meter.com/support.

Think of us as your internal team of networking engineers.

Meter Security Appliances are equipped with LTE for management that allow for remote troubleshooting even when the ISP circuits are unavailable.

Software updates are pushed at your timing choice (or by default during off hours)

We have automated network health monitoring in the backend which proactive alert our support team if a network goes offline regardless of the time of day. Additionally, when a customer files a ticket through meter.com/support with a critical severity, our full support team gets notified and someone will address the issue ASAP.

Meter also has a documentation center at meter.com/help, which allows users to search for and resolve most common issues related to configuration or device side settings.

First response SLAs

Issue severity, Response time	Response time
Sev1 Business critical (Network down)	First response within 10 minutes Jump on call or Zoom
Sev2 Urgent, major functionality (Part of the system is down i.e. a single Access Point)	First response within 20 minutes
Sev3 A non-critical feature does not work or the product is operating below technical specifications. A reasonable (low impact) workaround is available.	First response within 30 minutes
Sev4 A minor feature failure which does not impact customer operations. Includes cosmetic defects or an intermittent, possibly self-correcting error.	First response within 60 minutes

All response times are applicable during our Support Business Hours, which are 4:00 am to 6:00 pm Pacific Standard Time, Monday – Friday (excluding Federal holidays).

Meter support team has alerts that routes up escalation and PagerDuty.

Exceptions to this are Sev1 Network Down scenarios reported in Zendesk.

The entire Meter Support Team gets pinged via Text Message to alert them.

We will take a look at Sev1 Tickets outside of business hours as soon as possible.

Availability & remedies

Meter's vertically integrated services come with best in class availability that we support with material remedies.

If Meter's services fail to maintain 99.9% uptime at any of your locations, we will refund 1/30th of that location's monthly fee for each hour it's down, up to 15% of your total monthly fee for that location.

If Meter's services fail to maintain 99.9% uptime for two consecutive months at half or more of your locations, or for three months in any 12 month period, you can cancel our agreement. If you do, we'll refund any fees you paid in advance for the time left in our agreement.

Security & compliance

Please see meter.com/trust. Specific security and compliance policies available on request.

We help you scale faster

Case studies

Meter powers every type of commercial space.

Case studies

“I’d give Meter a 10 out of 10. There was really only one metric for me during this project, people complaining about the office internet, and there’s not been one complaint since we switched to Meter.”

Ryan Donnon

Director of IT

“When we first started looking into how we could scale across the country, we knew we needed a partner that could help us with networking. Moving across several different states, with different locations, the company was growing quickly and networking as a service was going to be a requirement.”

Codi Handley

Director of Security and IT

“I really appreciate how Meter’s model helps avoid up-front CapEx costs when setting up new spaces. It was simpler for me to tell my finance team that with Meter, we’d amortize costs over time. The math showed that the up-front costs were worth about five years of Meter coverage. In the end, we saved about $50,000 in up-front costs.”

Gabe Raffaelli

IT Director

“When I found Meter, it was a much more cohesive option, and the monthly subscription was an easier way to understand the cost model over time. I knew we needed hand-holding to get our networking right, and that’s exactly what Meter was there to do.”

Arik Misler

CTO

Offices

Labs

Schools

Retail stores

Warehouses

Enterprise

Network as a service

Network as a Service

Meter Hardware

Meter Security Appliance

Switching

Wireless

Platform

Meter Command

Meter Dashboard

Operations

Support

We help you scale faster

Cohesive networks, not patchworksBuilt by network engineers

Cohesive networks, not patchworks
Built by network engineers